HotDoodle Support

A quirk of PayPal is that subscriptions are hard to modify, but they can be easily cancelled and restarted. So to change your subscription you may need to cancel the current one and start a new one.

Note: Cancelling your PayPal subscription does not cancel the site, it merely cancels an automation of a particular amount of payment.

Finding your Subscription within PayPal

Log in to your PayPal account.
Click Profile at the top of the page.
Click My Money then click Update beside My preapproved payments to find your payment.

You'll see a listing of all your active and canceled subscriptions which you can filter by Active, Suspended, Completed, or Canceled. If you can't find what you're looking for here, click on the "preapproved payments plan" page to see more.

Note: PayPal may change the procedure without notice. If the above fails, visit the PayPal Help Center and search for
cancel automatic payment

Cancelling your Subscription

Cancelling via PayPal

Logging into PayPal to cancel the subscription is quickest in that it takes effect immediately and HotDoodle is informed immediately.

Find the subscription using the above procedure and click the cancel link within it.

Cancelling via HotDoodle

An option on the Add or Remove Funds screen is to have HotDoodle cancel the subscription for you.

It is better to use PayPal to cancel your own subscription, but if you don't want to navigate PayPal you can have us do it. However, it is a manual process on our side and may take up to 3 business days.

Catching Up and Getting Back on Track

Once the current subscription is cancelled there will be a “One Time Payment + Deferred Automatic Monthly Subscription” option.

Often there is a need to modify a subscription there is a need for a catch-up payment. The form that opens here allows a combination of a one time payment + a delayed subscription at a new amount. For example, you could

Pay immediately: $15

...then wait for : 25 days

...then start monthly subscription of: $24.95/month