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Billing and Payment Frequently Asked Questions

Q: Why am I receiving a payment notice when I am on automatic payments?
A:

If you are subscribed for automatic monthly payments on your website, but still receive an email notice that fees are due, one or more of the following may be occuring:

  • You may have had a domain registered with HotDoodle automatically renew and charge your account $15 to cover the cost of that renewal. Since this domain renewal fee is separate from the monthly hosting fee, the automatic payments aren't sufficitent to cover this expense.
  • Your automatic subscription payment may be delivering funds a few days after funds are due.

To diagnose the problem, login to your HotDoodle account and click on the 

 
Q: How do I make a one-time payment?
A:

Click here to learn how to make a one-time payment

 

 
Q: How do I set up automatic payments?
A:

You can set up automatic monthly payments to debit off a credit card. PayPal processes the payment, but you don't need to have a PayPal account, you can just sign up with any credit card.

Click here to learn how to set up automatic payments

 
Q: How do I update my credit card info?
A:

There are two ways to update your credit card information for your automatic payment.

1. If you are using a credit card from your PayPal account, you need to login to PayPal and update the credit card information on file.

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Q: Why don't you just charge my credit card?
A:

HotDoodle, via PayPal, supports automatic subscription payments.

  • These are not a case where HotDoodle has your charge information and just reaches out and takes what we think we are owed. 
  • Instead, automatic subscription payments are where PayPal has your charge information and sends us $x every month, regardless of what charges you may have incurred.  It is a payment schedule, not an open ended draft.

This has some basic limits and safeguards

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